Terms & Conditions

Last updated: January 2026

These Terms & Conditions (“Terms”) govern your use of AUSSIE GOT IT’s website, services, communications, and any related platforms. By accessing our site, booking a service, or communicating with us—including via SMS—you agree to these Terms.

1. Service Overview

AUSSIE GOT IT provides residential and commercial cleaning, eco‑friendly property care, and related services. Service availability may vary based on location, scheduling, and technician availability.

2. Booking & Service Requests

• Service requests may be submitted through our website, booking form, social platforms, or by contacting our team directly.
• Submitting a request does not guarantee availability; confirmation will be provided via email or SMS.
• You agree to provide accurate information when booking, including property details, access instructions, and contact information.
  
  

3. Pricing & Payments

• Pricing is provided at the time of booking or through a custom quote.
• Prices may vary based on service type, property size, condition, and additional requests.
• Payment is due upon service completion unless otherwise agreed in writing.
• Late payments may incur additional fees.
  
  

4. Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment.

• Cancellations made within 24 hours may incur a fee.

• If our team arrives and cannot access the property, a lockout fee may apply.

5. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with your service:

• Notify us within 24 hours.

• We will return to address the issue at no additional cost.

• Refunds are issued at our discretion when a re‑clean is not possible.
  
  

6. Customer Responsibilities

To ensure a safe and effective service, customers agree to:

• Provide safe access to the property.

• Secure pets, valuables, and sensitive items.

• Disclose any hazards, special instructions, or conditions that may affect service.
  
  

7. SMS & Email Communications

AUSSIE GOT IT uses SMS and email to support your service experience. These communications follow industry standards and Twilio compliance requirements.

7.1 Transactional Messages

If you check the transactional consent box, you agree to receive messages such as:

• Appointment confirmations
• Technician‑on‑the‑way alerts
• Service updates
• Account or scheduling notifications

Message frequency may vary. Message & Data rates may apply. Reply STOP to opt out or HELP for assistance.

7.2 Marketing Messages

If you check the marketing consent box, you agree to receive:

• Promotions
• Discounts
• New service or product announcements
• Seasonal offers

Message frequency may vary. Message & Data rates may apply. Reply STOP to opt out or HELP for assistance.

7.3 Opt‑In Requirements

You may opt in by:

• Checking the appropriate consent box on our website or booking form
• Submitting your information through our contact form
• Messaging us directly through approved platforms (e.g., Facebook)

All opt‑ins are voluntary and tied to your service request or marketing preferences.

7.4 Opt‑Out Requirements

You may opt out at any time by replying STOP. Your request will be processed immediately.

8. Data Privacy & Security

Your information is handled in accordance with our Privacy Policy. By using our services, you acknowledge that:

• We collect and use your information to provide and improve our services.
• We may use third‑party providers (e.g., Twilio, BookingKoala) to process communications and bookings.
• We do not sell your personal information.

For full details, refer to our Privacy Policy.

9. Third‑Party Services

We may use third‑party platforms for scheduling, messaging, payments, or service delivery. These providers operate under their own terms and privacy policies.

10. Limitations of Liability

To the fullest extent permitted by law:

• AUSSIE GOT IT is not liable for indirect, incidental, or consequential damages.
• Our total liability for any claim is limited to the amount paid for the service in question.
• We are not responsible for pre‑existing damage, improper use of products, or hazards not disclosed to our team.
  
  

11. Changes to Terms

We may update these Terms periodically. Continued use of our services constitutes acceptance of the updated Terms.

12. Contact Information

For questions about these Terms and Conditions, please contact us at:

AUSSIE GOT IT
Email: contact@aussiegotit.com
Website: aussiegotit.com